Yes, all EYLUME products are cruelty free and made without animal testing.

Our masks are reusable and made with durable, hypoallergenic materials. Sustainability is a growing part of our mission.

Remove the inner heat pouch and microwave for 20 seconds. If extra warmth is needed, reheat in 5-second intervals. Always do a quick touch test to ensure a safe, comfortable temperature.

Important: Do not microwave the entire mask.

Use the heated eye mask for 10–15 minutes per session. This is the optimal duration to relax and soothe dry, tired eyes.

Yes. Remove the inner heat pouch and gently hand wash the outer cover with cold water. Let it air dry for 24 hours before using it again.

Yes, our heated eye mask is designed for daily use. Just follow the heating instructions and do a touch test to ensure it’s comfortably warm before wearing.

Yes. For a cooling effect, place the inner heat pouch in a sealed bag and chill it in the freezer for about 30 minutes. For a gentler coolness, refrigerate it for 2 to 3 hours instead. Once chilled, insert the pouch into the mask and apply as needed.

Cold therapy for the eyes can help reduce puffiness, inflammation, and redness by constricting blood vessels. It also provides temporary relief from eye fatigue, itchiness, and burning sensations often caused by allergies, screen time, or general eye strain.

Yes. The Calm Heated Eye Mask is designed for safe microwave heating. Simply remove the inner heat pouch, warm it according to the instructions, and always do a touch test before applying to ensure a comfortable temperature.

Our heated eye mask features an ultra-soft plush polyester outer cover. This premium material is widely considered the gold standard for heat therapy. It retains warmth longer, distributes it more evenly, and feels luxuriously smooth against the skin.

Unlike silk or plain cotton, plush polyester is durable, microwave safe, and easy to clean, delivering consistent soothing relief with every use.

Absolutely. It’s hypoallergenic, breathable, and tested by eye health experts.

For hygiene reasons, we don’t recommend sharing your mask. Calm is designed as a personal wellness product that sits close to your eyes and skin. Sharing may affect cleanliness and comfort.

We recommend removing contact lenses before using the heated eye mask. The warmth may affect lens comfort and hydration.

Yes, it is normal to experience some temporary blurring after using the heated eye mask. The warmth helps to melt and release oils in the meibomian glands, which can briefly affect your vision. This blurriness typically clears within a few seconds to a minute or two.

This is a well known and safe part of the process, and is often noted by eye care professionals.

Store your heated eye mask in the provided silk pouch at room temperature in a clean and dry place when not in use.

If the mask comes into contact with food oils, grease, or other dirt, clean the outer cover immediately to keep it fresh and comfortable.

No. The heated eye mask is intended for short, soothing treatment sessions and should not be used while sleeping.

With proper care, your mask is built to last through daily use for many months and often well over a year. There is no set replacement timeframe. We recommend replacing it if you notice any damage, wear, or reduced effectiveness.

If you’ve recently had eye surgery, we recommend speaking with your ophthalmologist or eye care provider before using a heated eye mask. They can advise you on when it’s safe to begin moist heat therapy as part of your recovery.

Yes. We offer free tracked shipping on all orders within the United Kingdom.

United Kingdom
Free tracked 1–2 working days via Royal Mail

Orders placed before 4pm (Monday to Saturday) are dispatched the same day. Orders placed after 4pm or on Sundays and public holidays are processed the next working day.

While we aim to meet these delivery timeframes, please note they are estimates. Delays may occasionally occur due to couriers, weather, customs, or other factors beyond our control.

Yes. We offer 30 day risk free returns. For full details, please visit our Shipping & Returns policy.

We currently ship within the United Kingdom only. International shipping will be available in the future once new regions are added.

You’ll receive a tracking number by email as soon as your order has been dispatched. You can use it to track your delivery every step of the way.

You can reach us anytime through our Contact Us page or by emailing support@eylume.com. We aim to respond within 24 hours, Monday to Friday.