Once opened, the mask begins to warm naturally through self-heating technology activated by air. Simply place the loops over your ears and enjoy up to 40 minutes of soothing warmth with no microwave required.

Each mask provides up to 40 minutes of soothing warmth, giving you plenty of time to relax, unwind and enjoy a moment of comfort.

Yes. Renew masks are designed to provide gentle, comfortable warmth when used as directed. Always follow the instructions provided and discontinue use if you experience discomfort or irritation.

Yes. Many customers incorporate Renew into their daily routine, whether after screen time, while travelling or as part of their evening wind down.

The Unscented masks are fragrance free and may be a suitable option for those with sensitive skin. If you have particularly sensitive skin or specific medical concerns, we recommend consulting a healthcare professional before use.

For comfort, we recommend removing contact lenses before use. This allows you to fully relax and enjoy the soothing warmth.

Both masks provide the same soothing warmth. The Lavender masks are infused with a calming lavender scent, while the Unscented masks offer the same relaxing experience without added fragrance.

No. Renew masks are designed for single use only. Each box contains 10 individually wrapped masks, making them convenient to use whenever and wherever you need them.

Renew masks contain iron powder, activated carbon, vermiculite, sodium chloride and water. When exposed to air, these ingredients work together to generate gentle, soothing warmth naturally, with no electricity or microwave required.

Renew is intended for adult use. Children should only use the masks under appropriate adult supervision and in accordance with the product instructions.

Orders are typically delivered within 1–2 working days using Royal Mail tracked delivery.

Yes. We offer free UK shipping on every order, with no minimum spend required.

Once your order has been dispatched, you'll receive a tracking link by email so you can follow your order's journey.

Orders placed before 4pm (Monday to Sunday) are dispatched the same day. Orders placed after 4pm or on public holidays are processed the next working day.

At this time, EYLUME ships within the United Kingdom only.

If your order hasn't arrived within the expected delivery timeframe, please contact our support team and we'll be happy to help.

Yes. We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return eligible items within 30 days of receiving your order.

No. For hygiene and safety reasons, we cannot accept returns of products that have been opened, unsealed or used. To be eligible for a return, items must be unused and returned in their original sealed packaging.

Simply contact our support team at support@eylume.com and we'll send you a secure link to our returns portal, where you can complete your return in a few easy steps.

Customers are responsible for the cost of returning items unless the product arrives damaged or faulty.

If your product arrives damaged or defective, please contact us within 7 days of delivery. Include your order number, a brief description of the issue and clear photos of the item and packaging. We'll work quickly to resolve the issue.

Once your return has been received and inspected, refunds are typically processed within 3–5 working days.

If you have any questions about your order, shipping or returns, our support team is here to help. Email support@eylume.com and we'll respond within 24 hours, Monday to Friday.

Subscribe & Save allows you to receive a new box of Renew Self-Heating Eye Masks every month at a discounted price. Your subscription renews automatically, helping ensure you never run out when you need a moment of calm.

Subscribers receive Renew for £14.99 per box, saving 25% compared to the one-time purchase price of £19.99.

Subscription orders are delivered every month. Your subscription renews automatically until cancelled.

Yes. You can pause, skip or resume your subscription at any time through your customer account.

Yes. You can cancel your subscription at any time through your customer account.

You can manage your subscription through your customer account, where you'll be able to pause, resume, skip deliveries or cancel your subscription.

Yes. Customers can update their payment method, shipping address and account details through their customer account at any time.

You'll be charged automatically before each scheduled subscription order. You'll also receive email notifications regarding your subscription orders.