Delivery & Returns

Delivery 

We currently ship within the United Kingdom only.

If you are based outside the UK, you can sign up to our newsletter to be notified when international shipping becomes available.

United Kingdom

Free tracked 1–2 working days

All orders are shipped with Royal Mail and include full tracking and delivery notifications.

Order Cut Off Times and Dispatch

Orders placed before 4pm (Monday to Sunday) are dispatched the same day. Orders placed after 4pm or on public holidays are processed the next working day.

Once your order has been dispatched, you will receive a tracking link to follow its progress in real time.

While we aim to meet these delivery timeframes, delays may occasionally occur due to couriers, weather, customs, or other factors beyond our control.

Taxes

All taxes are included in the price, so the amount shown at checkout is the final total.

Returns

We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order with no questions asked.

Return Eligibility

We cannot accept returns of products that have been opened, unsealed, or used.

To be eligible for a return, items must be unused and returned in their original sealed packaging.

How to Start a Return

To start a return, simply contact us using the details below. We will send you a secure link to our returns portal where you can complete your return in a few easy steps.

Return Shipping

Customers are responsible for the cost of returning items unless the product arrives damaged or faulty.

Once your return is received, refunds or store credit are processed within 3 to 5 working days.

Faulty or Damaged Items

If your product arrives damaged or defective, please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and clear photos of the item and packaging. We will resolve the issue as quickly as possible.

Need Help?

If you have any questions about your order, shipping, or returns, our Customer Care team is here to help. Email support@eylume.com and we’ll respond within 24 hours, Monday to Friday.